In times of instability and uncertainty, I tend to focus on opportunity. In more stable times, the status quo is too entrenched to shift or challenge. Humans—and markets—gravitate toward predictability and often enjoy the comforts of the familiar, which is why the last five years of turbulence and t...

There are phrases that seep into the lexicon of work, repeated so often they lose meaning. Or worse—they begin to reshape what we find acceptable. “The new normal.” “Lean operations” (almost always referring to headcount, not process improvement). And the one I cannot stomach anymore: “Doing more wi...