Why Good Operations Are More Like a Waltz Than a Race

When I named my company The Optimum Department, I knew the word “optimum” might raise eyebrows. In a world obsessed with productivity hacks, relentless optimization, and squeezing every last drop of efficiency from every process, “optimum” can s...

I recently shared thoughts on applying the principles of High-Reliability Organizations (HROs) to research administration, framing our work as an adjacent high-reliability function. But what happens when you’re operating within a highly decentralized institution, school, or college where sweeping ch...